At Marketing VIP / VIP Marketing Agency LLC, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what data we collect, why we process it, how we protect it, and what your rights are. It applies to all visitors of our website, current and prospective clients, and anyone who interacts with our services.
01 · Data Controller
VIP Marketing Agency LLC (operating under the brand Marketing VIP) is the entity responsible for the processing of your personal data.
- Incorporated in: Wyoming, United States
- Operations: Colombia (Rionegro, Antioquia) · United States
- Website: marketingvip.co
02 · Personal Data We Collect
Data you provide directly:
- Full name and contact information (email, phone, WhatsApp)
- Company name, job title, and industry
- Billing information and data necessary for service delivery
- Messages, inquiries, and communications sent via forms, email, or WhatsApp
- Platform credentials shared in the context of a project
Data collected automatically when you visit our website:
- IP address and approximate location data
- Device type, browser, and operating system
- Pages visited, session duration, and on-site actions
- Traffic source (how you arrived at our site)
Data from third-party platforms: when you grant us access to your social media accounts, advertising accounts (Meta Ads, Google Ads), CRM, or other tools as part of contracted services.
03 · Purpose of Processing
- Service delivery: executing contracted projects and services and delivering agreed results.
- Commercial management: sending quotes, proposals, invoices, and managing billing.
- Marketing communications: sending information about our services and valuable content. You may unsubscribe at any time.
- Service improvement: analyzing website usage and client satisfaction.
- Legal compliance: fulfilling applicable tax, accounting, and legal obligations.
- Customer support: responding to inquiries, managing issues, and providing technical assistance.
04 · Legal Basis for Processing
- Contract performance: when processing is necessary to provide the service you have engaged.
- Consent: for the sending of commercial communications and the use of non-essential cookies.
- Legitimate interests: for website usage analysis and service improvement.
- Legal obligation: for compliance with applicable tax and regulatory requirements in Colombia and the United States.
05 · Sharing Data with Third Parties
We do not sell or transfer your personal data to third parties for their own commercial purposes.
- Service providers: tools and platforms we use to operate (hosting, CRM such as Kommo, email marketing like Brevo, n8n, ClickUp, Alegra).
- Project subcontractors: external collaborators subject to confidentiality obligations.
- Competent authorities: when required by law or court order.
We never share your data with advertisers or use it to profile users for purposes unrelated to our service relationship with you.
06 · Cookies and Tracking Technologies
- Essential: necessary for basic site functionality.
- Analytics: help us understand how visitors use the site (Google Analytics). Activated only with your consent.
- Marketing: used to display relevant advertising (Meta Pixel, Google Ads tag). Activated only with your consent.
07 · International Data Transfers
- Use of providers with compliance certifications (EU Standard Contractual Clauses).
- Data processing agreements with all our cloud service providers.
- Compliance with Colombia's Law 1581 of 2012 for processing data of Colombian citizens.
08 · Data Retention
- Active client data: throughout the business relationship and up to 5 years after its conclusion.
- Prospect and commercial contact data: up to 2 years from the last interaction.
- Browsing and analytics cookie data: maximum 13 months.
- Support communications: up to 2 years from the resolution of the inquiry.
09 · Your Data Rights
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your data when it is no longer necessary.
- Objection: object to the processing of your data for direct marketing purposes.
- Portability: receive your data in a structured, machine-readable format.
- Restriction: request that we limit the processing of your data under certain circumstances.
We will respond within a maximum of 30 business days. If you reside in the EU, you may lodge a complaint with your national data protection authority. In Colombia, you may contact the Superintendencia de Industria y Comercio (SIC).
10 · Data Security
- Encrypted communications via HTTPS/TLS.
- Restricted data access based on the principle of least privilege.
- Use of platforms with recognized security certifications.
- Confidentiality agreements with all team members and external collaborators.
11 · Minors
Our services are directed exclusively to businesses and individuals aged 18 and over. We do not knowingly collect personal data from minors.
12 · Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The current version will always be available on our website. For material changes, we will inform you at least 15 days in advance.
13 · Contact
To exercise your rights or clarify questions about this policy, contact us at marketingvip.co. We are committed to responding to all privacy-related requests within a maximum of 30 business days.