Welcome to Marketing VIP / VIP Marketing Agency LLC, a digital marketing agency with over 13 years of experience and more than 1,000 projects delivered, operating across the United States, Colombia, Spain, and Latin America. By engaging our services, requesting a quote, accessing our website, or signing any proposal or service agreement, you fully accept these Terms and Conditions.
01 · Acceptance of Terms
By accessing our website, engaging any service, signing a proposal, or making a payment to VIP Marketing Agency LLC (the "Agency" or "Marketing VIP"), you (the "Client") agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional project-specific agreement. If you are acting on behalf of a company, you represent that you have authority to bind such entity under these terms.
02 · Description of Services
- Web design and development (WordPress, Shopify, WooCommerce, custom development)
- UX/UI design and brand identity (branding, logo design)
- Social media management and content creation
- Digital advertising (Meta Ads, Google Ads, email marketing campaigns)
- Process automation and workflow integrations (n8n, CRMs, API integrations)
- Digital marketing consulting and online business strategy
- Photography and digital content production
03 · Contracting, Quotes, and Payments
Quotes are valid for 30 calendar days. An approved quote with a received deposit constitutes the formal start of the project.
- New projects: A 50% upfront payment is required to begin work. The remaining 50% is due upon project completion or per agreed milestones.
- Recurring services: Billed in advance at the beginning of each period.
- Late payments: Overdue payments accrue a 2% monthly late fee. The Agency reserves the right to pause or suspend active services for payments more than 10 business days overdue.
Prices in USD apply to international projects. Prices in COP apply to projects billed in Colombia, subject to VAT in accordance with applicable regulations.
04 · Intellectual Property and Copyright
- Final deliverables: Upon full payment, the Client receives commercial use rights over the final deliverables specifically created for them.
- Proprietary tools and methodologies: Marketing VIP retains intellectual property over its methodologies, frameworks, base templates, and other internal assets.
- Portfolio credits: Unless a confidentiality agreement is in place, Marketing VIP reserves the right to reference the Client and showcase the work in its portfolio.
- Client materials: The Client warrants that it holds all necessary rights over materials it provides to the Agency and indemnifies the Agency against any third-party infringement claims.
05 · Client Obligations and Responsibilities
- Provide all required materials, access, information, and approvals in a timely manner.
- Designate an authorized point of contact empowered to make decisions and approve deliverables.
- Review and approve or reject deliverables within agreed timeframes.
- Not use the Agency's services for illegal, fraudulent activities, or actions that infringe third-party rights.
- Maintain the confidentiality of any credentials or system access shared by the Agency.
Delays caused by the Client's late delivery of materials or approvals may extend project timelines and may generate additional fees if resource rescheduling is required.
06 · Limitation of Liability
Marketing VIP shall not be liable for lost revenue, business opportunities, or indirect damages arising from the use or inability to use deliverables. The Agency's maximum liability to the Client shall not exceed the total amount paid for the project during the preceding 3 months.
07 · Confidentiality
Both parties agree to maintain the confidentiality of all sensitive information shared during the business relationship, including business strategies, client data, pricing structures, system access credentials, and financial data. This obligation remains in effect for 2 years after termination of the relationship.
08 · Revisions Policy and Scope Changes
Each proposal specifies the number of revision rounds included in the price. Additional revisions or scope changes will be quoted and billed separately. A scope change is any request that modifies original project objectives, adds new features not included in the proposal, or requires redoing already-approved work.
09 · Cancellation and Refund Policy
- Cancellation before work starts: 100% refund of the deposit paid.
- Cancellation after work starts: work completed to the cancellation date will be invoiced. The deposit is applied and any remaining credit will be refunded.
- Cancellation of recurring services: written notice is required at least 30 days before the next billing period.
No refunds apply to social media management services, paid advertising campaigns, or third-party platform subscriptions once activated.
10 · Results and Disclaimer of Warranties
Marketing VIP applies proven methodologies, industry best practices, and over 13 years of experience to maximize results for every project. However, the Agency does not guarantee specific outcomes such as particular search engine rankings, a defined number of followers, a specific conversion rate, or a guaranteed return on advertising spend.
11 · Privacy and Data Protection
Marketing VIP collects and processes personal data from its clients solely for the purpose of providing contracted services and managing the business relationship. We do not sell, rent, or share personal data with third parties without consent, except as required by law.
12 · Governing Law and Dispute Resolution
VIP Marketing Agency LLC is incorporated under the laws of the State of Wyoming, United States. These Terms are governed by and construed in accordance with the laws of the State of Wyoming. In the event of any dispute, both parties agree to first attempt an amicable resolution through direct negotiation within 30 days. If no agreement is reached, disputes shall be submitted to binding arbitration before the International Chamber of Commerce (ICC).
13 · Amendments to These Terms
Marketing VIP reserves the right to update these Terms and Conditions at any time. For material changes, active clients will be notified at least 15 days in advance.
14 · Contact
For questions, inquiries, or formal notices related to these Terms and Conditions, contact us at marketingvip.co. By engaging our services, you confirm that you have read, understood, and fully accepted these Terms and Conditions.